Get in Touch With Us
This page is how you reach the editorial team behind Sweepstakes Casinos. Write to us at [email protected]. We read everything that arrives and aim to reply within two business days.
One thing to know before you write: we are an independent comparison and review site, not a casino. We do not hold accounts, process coin purchases, issue Sweeps Coins, or approve prize redemptions. If your question is about your own balance, a pending redemption, or a locked account, the operator's support team is the only place that can resolve it. We explain below how to escalate those cases so you don't lose time.
How we make money, and what that doesn't buy
Some links on this site are commercial. If you sign up with a sweepstakes casino through us, we may earn a commission. That funding does not decide rankings, ratings or what we write. Our editorial scores come from research and verification against published official rules and terms, and operators cannot pay to move up a list or to have a limitation removed from a review. If you ever think a page reads like it was bought, say so in an email and we will look at it.
What to email us about
- Corrections. Redemption minimums change. States get added and dropped. A welcome offer gets restructured overnight. If a figure on our site no longer matches the operator's official rules, send us the page and what you saw.
- RTP and game data questions. Our focus is return-to-player figures and how they're disclosed. If you want to know where a number came from, ask and we'll tell you the source or admit we couldn't verify it.
- State availability. We track which states operators exclude, but availability shifts and operators make their own risk calls. If your state disappeared from a platform's eligibility list, we want to know.
- Suggestions for coverage. A new sweeps casino we haven't looked at, a game category we've ignored, a comparison you wish existed.
- Complaints about an operator. We can't force a resolution, but patterns matter to us and they shape our reviews.
- Responsible play. If you're worried about your own play or someone else's, mention it and we'll point you to the resources listed further down.
Operator questions we can't answer for you
Most reader emails that we have to redirect fall into the same handful of categories. Going straight to the operator saves you several days.
| Your question | Who handles it |
|---|---|
| Missing Gold Coins or Sweeps Coins after a purchase | Operator support, with your transaction reference |
| Identity verification (KYC) stuck or rejected | Operator's verification team — usually a dedicated email |
| Redemption pending longer than the published window | Operator support first, then their formal complaints process |
| Account closed or restricted | Operator compliance team |
| Bonus not credited, or playthrough terms unclear | Operator support, quoting the promotion's official rules |
| Self-exclusion request | Operator's responsible gaming settings, in writing |
If an operator has ignored you or given you an answer that contradicts its own published terms, forward the thread to us. We keep records of that kind of thing.
Where our reviews come from: three examples
Readers often ask what sits behind a rating before they trust it. Here is how three of the platforms we cover are treated, and what we flag on each. We have not deposited, played or redeemed on any of them — our assessments are research-based, drawn from published official rules, terms and game information.
Spinblitz
Ranked first on our list with an editorial 10.0, largely because its game catalog carries clear provider attribution, which is the precondition for any meaningful RTP discussion. Its headline promotion is 100 Million Gold Coins with the BLITZ JACKPOT. Read that number for what it is: Gold Coins are the play-for-fun currency and carry no redemption value. Only Sweeps Coins can ever convert to a prize, subject to playthrough, minimums and verification. The limitation worth naming is that a very large Gold Coin figure tells you nothing about the Sweeps Coin side of the account, which is the part that matters if prize redemption is your reason for signing up.
Lone Star
At 9.9, Lone Star earns its place because the welcome structure states both currencies plainly: up to 500k GC and 105 Free SC. "Up to" is doing real work there — the full amount is generally tiered across purchases or staged rewards rather than handed over at signup, so check the official rules for how much lands on day one with no purchase. The drawback: promotions built around a purchase ladder tend to obscure the no-purchase route, and readers who intend to play without spending need to hunt for the alternative method of entry.
Casino.Click
Rated 9.6, and on this page because its offer — 150 extra coins and 10 free spins — is small and legible rather than inflated. Free spins are tied to specific titles, and the RTP of those titles is the only figure that tells you anything about the spins' value. The limitation is scale: a modest welcome package gives a new account little runway, so if you want to sample a wide library before committing, this is a thinner starting point than others we list.
SplashCoins (200% welcome offer), Free Spins (950,000 GC + SC 75 + 20 free spins on Gorilla Slot), Lucky.me, Crown Coins, Crash Duel, Spree and Mr Goodwin all appear elsewhere on the site with the same treatment. Every offer above is subject to the operator's official rules, eligibility and state restrictions, and terms change without notice.
Money questions we do answer
Costs and payments are where reader confusion concentrates, so it's worth setting out what we can explain by email.
- Participation cost. Buying a coin package is optional. Legitimate sweepstakes operators provide a no-purchase-necessary route — commonly a mail-in request or an on-site free claim — which is the legal backbone of the promotional sweepstakes model. Coin packages purchase Gold Coins; Sweeps Coins accompany them as a promotional inclusion, not as goods sold.
- Paying in. US platforms typically support debit cards, ACH bank transfers and online payment providers, with availability varying by operator and by bank. Some accept other methods; we don't assume any operator supports a given one until we've verified it on their page.
- Getting paid out. Prize redemption runs through Sweeps Coins only, after identity verification, above a stated minimum, and often with a daily or weekly cap. Processing times vary by method and operator. We will never tell you a redemption is instant.
- Taxes. Prize redemptions may be taxable under federal and state rules. Keep records of what you redeem. We are not tax advisors — consult official guidance or a professional.
What the platforms actually offer
If you're emailing to ask what's worth playing, tell us which category you mean, because the answers differ sharply:
- Slots — the bulk of every library, spanning low-volatility titles that pay small and often and high-volatility ones that don't. Published RTP, where the operator discloses it, is the comparison point.
- Progressive jackpots — pooled prizes that rise until won. The headline figure is not a probability statement.
- Table games — blackjack, roulette and poker variants, usually a smaller section than the slot catalog.
- Live dealer rooms — offered by some operators, not all, and often restricted to Sweeps Coin play.
- Mobile play — most platforms run in a browser; some publish dedicated sweepstakes casino apps. We'll tell you which if we've verified it.
Beyond the casino floor
Several operators in this space run adjacent products under the same account or the same brand family — social sportsbook-style prediction games, crash and instant-win titles, bingo rooms, and seasonal tournament series with leaderboards. These usually sit under the same sweepstakes framework and the same dual-currency system, but the promotional rules can differ from the slot offers: separate playthrough terms, separate prize pools, sometimes separate state restrictions. If you're asking us about one of those products, name it specifically, because assuming the casino terms carry across is a common and expensive mistake.
Eligibility, legality and what we won't tell you
Sweepstakes casinos operate under a promotional sweepstakes model, not the licensed real-money online gambling framework. That difference is legal, not cosmetic: the licensing, the consumer protections and the promotional structure are all distinct from a regulated online casino, even where the games look identical.
Availability varies by state. Some states restrict or prohibit sweepstakes casinos, some have taken enforcement action, and operators frequently exclude states on their own initiative to limit legal risk. Laws in this area change often. Minimum age is generally 18, though some operators require 21 either everywhere or in particular states. Geolocation checks and identity verification apply.
What we won't do by email is tell you that a specific site is legal for you to use. That is a judgment about your state, your circumstances and current law, and we are not lawyers. We will happily point you to an operator's published eligibility list and official rules so you can check for yourself.
If play stops being fun
Ask an operator about deposit limits and self-exclusion tools before you need them — reputable platforms offer both. Independent help is available from the National Council on Problem Gambling and from Gamblers Anonymous. Gambling blocking software can restrict access at the device level. If you mention any of this in an email to us, we'll respond privately and without a lecture.
Writing a message we can act on
- Name the operator and the page or promotion you're asking about.
- Quote the figure or claim you're questioning, and where you saw it.
- Say what you expected and what happened instead.
- For operator disputes, include dates and any reference numbers — and redact your ID documents and full account details before forwarding anything.
Our content is fact-checked against operator sources, with the current review date shown on each page. Editorial ratings are ours, not aggregated customer scores, and are not claims about payout speed, odds or trustworthiness. Readers looking at a different market may also find our page on casinos outside the GamStop scheme in the UK relevant, though it covers rules that do not apply in the US.
Send your note to [email protected]. Corrections get priority, and if you're right, we change the page and say so.